Artikel - Vakartikel

Do travel agencies measure up to customer expectation ? an empirical investigation of travel agencies' service quality as measured by servqual

Publicatiedatum: 01-01-1997
NR. 2
Fysiek in de collectie
Auteur(2)
Chris A. Ryan
Andrew Cliff
Termen(3)
Reisorganisaties
Concurrentieanalyse in toerisme